1. Retail Policy – If for any reason you are not satisfied with your product purchase made at Riah Hair Studio, please contact us within 30 days and we will be more than happy to offer an exchange or product credit to be used for future retail purchases only. Unfortunately, due to health regulations we are not able to offer refunds for the following items hairbrushes, flat irons, blow dryer, or hair extensions. All gift certificates sold or not redeemable for cash and are nonrefundable.
2. Service Policy – If for any reason you are unsatisfied with services performed at RIAH Hair studio, please contact us within 7 days of your service date. We will always address any concern you may have. Clients gowns are provided for the safety of your wardrobe. Please be advised we do not offer refunds for services provided.
3. Cancellation / Rescheduling – At RIAH Hair Studio, we require 24 hour advance notice for cancelling or rescheduling all appointments. This allows us to open appointments for other clients and utilize our time as wisely as possible while we are scheduled to be working. If you are unable to meet this requirement, we have the right to refuse future service. Excessively missed or canceled appointments will fall under these guidelines. We appreciate your understanding and attention to this matter.
4. Timeliness – At RIAH Hair studio, we do our best to keep appointments at their scheduled time, but hair and schedules can sometimes be unpredictable!! Because everyones time is valuable, we will always try and notify clients if we are running late and ask for our clients to please do the same. Excessively late arrivals may result in a rescheduled appointment or an adjustment to scheduled services.